1. Scope
These terms govern the relationship between Elite Recovers ("we") and the client ("you") for the services described below. Individual engagement letters take precedence where they differ.
2. What we do
We assess a reported loss, carry out investigation and on-chain tracing where that is technically possible, and pursue recovery through exchanges, financial institutions, partner law firms and authorities as the circumstances allow.
3. What we do not promise
We do not guarantee that any asset will be recovered. Recovery depends on jurisdiction, on the counterparty, on how much time has passed and on the cooperation of third parties, none of which is within our control. Any assessment we give of the prospects is an opinion, not an assurance.
We do not provide investment advice. Where a matter requires legal representation, it is handled by a qualified partner firm under a separate engagement.
4. Your obligations
You undertake to give us accurate and complete information, to tell us promptly of anything that changes, and not to instruct another provider on the same matter without telling us. You confirm that the assets concerned are yours.
5. Fees
Our fee is agreed with you individually in writing before we take a mandate on, and no work is charged for that was not agreed beforehand. The agreement states the amount or the basis of calculation, when it falls due, and whether VAT is added. The initial review of a reported case is free of charge. Invoices are issued through the client portal and by email.
Where funds have been recovered into custody, an invoice may be settled out of those funds only if you agree to that specific deduction. You may equally settle it by any other means. A payout is never withheld because an invoice is outstanding.
6. Recovered funds
Recovered assets are held in a custody account segregated per client and are recorded in your Recovery Vault only once they have actually been received and verified. Each credit is shown with the reference under which you can check it yourself. You request a payout to a destination you have confirmed; we release it after the checks described in the portal.
7. Confidentiality
We treat everything you tell us as confidential and disclose it only where necessary to pursue the mandate, or where we are legally obliged to.
8. Liability
We are liable without limitation for intent and gross negligence, and for damage arising from injury to life, body or health. That liability cannot be excluded and is not excluded here.
For slight negligence we are liable only where an obligation essential to the purpose of the contract has been breached, and then only for damage that was foreseeable and typical for this kind of contract. Any further liability for slight negligence is excluded.
None of this limits liability under statutory provisions that cannot be varied by agreement, and nothing in these terms restricts the mandatory consumer protection of §§305 ff. BGB.
9. Right of withdrawal
Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.
To exercise it, inform us — Elite Recovers, Rosenthaler Straße 43-45, 10178 Berlin, Germany, contact@eliterecovers.de — by a clear statement that you withdraw from this contract. You may use the model form below, though you do not have to. Sending the statement before the period expires is enough.
Consequences. If you withdraw, we repay every payment received from you without delay and at the latest within fourteen days of the day we receive your notice, using the same means of payment you used unless expressly agreed otherwise. You are charged no fee for that repayment.
If you asked us to start early. Where you expressly requested that we begin before the period ends, you owe a proportionate amount for what was already performed at the point you withdraw, measured against the total agreed. The right of withdrawal lapses entirely once the service has been performed in full, and then only if you gave that express consent and acknowledged that you would lose the right.
Model withdrawal form — complete and return only if you wish to withdraw.
To Elite Recovers, Rosenthaler Straße 43-45, 10178 Berlin, Germany, contact@eliterecovers.de:
I/we hereby give notice that I/we withdraw from my/our contract for the provision of the following service: ______
Ordered on ______ / received on ______
Name of the consumer(s): ______
Address of the consumer(s): ______
Signature of the consumer(s) (only if notified on paper): ______
Date: ______
10. Termination
Either party may terminate the mandate in writing. Work already carried out remains payable on the basis agreed.
11. Governing law and venue
German law applies. Where you are a consumer, your statutory place of jurisdiction is unaffected: mandatory consumer protection in your country of residence continues to apply and cannot be contracted away.
12. Severability
If a provision is or becomes invalid, the remainder stands.